PayPal or Credit Card Payment:
We are currently accept credit card payment via Paypal, and you do not need to have a Paypal account to make a credit card payment, just select “Proceed to PayPal” and you can pay with your credit card without login to PayPal,
and we do not store our customer’s credit card number in our database.

Shipping:
Most of our items are shipped within 48 business hours (Monday – Saturday) after the orders are placed. You can expect most packages to be delivered to their destination within 5-10 business days from the ship date. Sorry, we do not ship to a P.O. Box address.

International customers must pay all duties, taxes, and customs fees. We do report the total amount of your order. Please know before you pay what is your country’s tax (sometimes known as G.S.T., VAT, or tariff tax.), if required, and they are not refundable by Giftmatter.com

RETURNS:
We make every effort to meet your high standards for quality products, reliable shipping and exceptional customer service. If you should experience any problem, question or concern regarding your purchase, please contact us immediately. Products sold by Giftmatter.com are covered by our 30-day return period, unless otherwise noted. Policies regarding products that are not covered by the 30-day return period are specified on the items’ individual pages. If Giftmatter.com determines that any returned product is not defective and does not require warranty repair. We have the right to bill for all shipping, handling, and processing cost attributes to the returned non-defective product.

Here is the steps you need to do for your product return:
Before returning any item, you must contact our Customer Service Department for a Return Merchandise Authorization number (RMA). Please have your Item Number and Order Number available. RMA numbers must be obtained no later than 30 days from the date the product was shipped.

All RMA numbers are valid for 10 days from the date of issuance.
A note must be enclosed stating the reason for the return and the original date of purchase.
All return items must be in the condition you received them with all hang tags attached and in the original box and/or bag, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
If, upon customer receipt, the package is found to be damaged or tampered with, the customer must immediately notify Giftmatter.com within five 5 days. We will then file a freight damage claim with the carrier involved.

All returns must be shipped freight prepaid.
International buyer pays both ways shipping for returns.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
15% restocking fee applies to all refunds.
Please allow 1-2 weeks for all refunds.

Please use the Contact Us form for your return address.

It is in our sole discretion and without limiting other remedies, limit, suspend, or terminate your account(s), and/or remove hosted content, delete any special status associated with your account(s), delete and/or move your listings, comments and take technical and/or legal steps to prevent you from using our Services. Additionally, we reserve the right to refuse or terminate all or part of our Services to anyone for any reason at anytime at our discretion.

Giftmatter.com